MIRACLE CRM is highly customizable and is delivered complete with all of the features expected from a great CRM package. From the front-end interface to security and reporting, users have the ability to quickly and easily configure the application without relying on the expertise of IT professionals. With MIRACLE CRM, users can: Track the sales life cycle, forecast future revenue, and manage customer relationships. Manage support and service issues. Customize the application's fields, forms and security roles without any IT interaction. Create automated workflow and escalation rules for all workflow objects. Create ad-hoc reports and charts, including data mining on all custom fields and objects