PRISM is Inovaware’s core billing and customer management solution. The platform has a flexible business solution that provides complete customer lifecycle management and billing Built with a flexible system architecture to permit support for a wide variety of business models and integration into complex operating environments, PRISM supports real-time processing for orders, real time access and updating of account information by customer service representatives and customers, automated marketing operations and large-scale backend processing for recurring customer invoicing, recurring payment collection and other processing-intensive operations. Through the rating and billing engine, PRISM is capable of real-time, complex charge calculations based on a combination of customer and service parameters as well as priority levels. PRISM is written to support easy customizability, multiple database platforms and distributed backend processing.