Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS.

Well documented open source CRM software package to do just about everything! It's 100%, easy to install and can be up and running in minutes!

Well documented open source CRM software package to do just about everything! It's 100%, easy to install and can be up and running in minutes!

MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center. Tickets They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing. Main Features Reference numbers assigned Automatic escalation Customer history Ticket monitoring: Customers and Support personnel are always able to see ticket status A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions Customer features: Open a new ticket Preview status of active and resolved tickets Rate ticket solution

Sophisticated eCRM customer support Help Desk. No DLLs,Works with SQL Server, MS Access, and MySQL. Unlimited users & departments, Web based support solution. Representatives can save time, share info & present a polished image, from any online browser. Auto POP3 email polling, intergrated knowledge base, file uploads/downloads,

Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET).

Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. Don’t pay for Help Desk Software, download and demo it now for free. We have updated the software to provide better login security.

Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. Don’t pay for Help Desk Software, download and demo it now for free. We have updated the software to provide better login security.

GKNHelpdesk solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees. General Features ; Unlimited department, user and support operator. Viewing related solution from F.A.Q database before sending the ticket. Attaching files to tickets. ASPEMAIL, ASPUPLOAD. ASP, MYSQL. GKNHelpdesk does not require DLL OR ACTIVEX. Free FTP setup.

All these features are included in site settings menu. You can control whether email should be sent or not, enable/disable attachments, define your custom attachment types etc. Site Settings. Email Settings. Ticket Settings. Attachment Settings. Admin can view voting report for technician. Admin can set send emails. Admin can add/edit and view technicians, can define permissions like admin panel access ,cross technicians tickets support, assign categories etc. News: you can post news from admin panel based on permission news can be viewed by technician/users. Knowledge base: you can create unlimited knowledge base with categories and articles.