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Updated: 02/21/2004
- UserInteract Live Support enables operators the ability to chat directly w/ visitors. Operators can monitor support calls && visitors directly from their monitor screen.
Extensive visitor details:
-Traffic history
-History of support sessions.
Initiate chat sessions (2 types!):
-Force open chat sessions w/ visitors
-Invite visitors to chat
Provide live support on:
-E-mails, auctions, multiple websites
Custom:
-Chat screen logos
-Online/Offline status icons
-Chat greetings
-Canned messages
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