Updated: 08/27/2000

Double Choco Latte

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To &"categorize&" personnel, Severities - List a bug''s severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to &"report to&" which is useful for product managers to track what they''re responsible for, and E-Mail notification when a work order is created or closed out.

• Categories
  • PHP →
  • Scripts and Programs →
  • Customer Support →
  • Help Desk
• Platforms
  • Linux
• Licenses
  • Freeware