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Updated: 05/23/2008
Cerberus Helpdesk 4.0 (Cerb4) is the current result of over 6 years of continuous software evolution, aimed at improving both group e-mail in the browser and efficient PHP5/MySQL software design. Over the years, we''ve learned from many of our own mistakes; and we''ve also watched as plenty of &"pretty interfaces&" have faded into obscurity because they couldn''t handle realistic volumes of e-mail. We''ve learned from their mistakes too. Our code has to stay fast -- we regularly throw 100,000+ messages at it while importing mail from other systems.